Contact UsSupport & Services: Compare Support Options
Convirture provides a comprehensive set of support options to ConVirt 2.0 Enterprise and ConVirt 2.0 Open Source users. The table below provides a detailed comparison of the different options, helping you select the combination of product and support offerings that is right for you.
| Feature | Community Support | Incident-based Support | Silver Support Package | Gold Support Package |
| Available for | ConVirt 2.0 Open Source | All products * | ConVirt 2.0 Open Source | ConVirt 2.0 Enterprise |
| User documentation |  |
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| Installation manual | |
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| Free community Forums | |
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| Group-editable community wiki | |
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| Indemnification | |
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| Quick-Config toolset | |
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| Number of support incidents | 1 or 5 | 15 | 30 | |
| Term of support incidents | 1 year | 1 year | 1 year | |
| Response time | 48 hours | 24 hours | 24 hours | |
| Online Support | 24x7 | 24x7 | 24x7 | |
| Private online support portal | |
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| Phone Support | 12x5 | |||
| Maintenance | |
To purchase or learn more about Convirture support or professional services,
please contact sales.
